NEWS & MEDIA
for the best customer experience
Press Release - TADA
FOR IMMEDIATE RELEASE
Date: 21/June/2023
TADA and Upstream Sign Master Service Agreement, Elevating Service Levels and Enhancing Customer Experiences
TADA, a leading hail riding company, is delighted to announce the successful signing of a Master Service Agreement (MSA) with Upstream, a renowned BPO service provider. This significant milestone marks the beginning of a promising partnership aimed at delivering enhanced services and superior customer experiences.
With the formalization of this agreement, TADA is confident in Upstream’s ability to elevate service levels and drive innovation, enabling TADA to provide even greater value to its esteemed customer base. The partnership seeks to combine the expertise and strengths of both companies to deliver exceptional results and create a mutually beneficial working relationship.
“We are thrilled to have completed the signing of the Master Service Agreement with Upstream,” said TADA. “This collaboration signifies our commitment to delivering top-notch services and ensuring our customers receive the highest level of satisfaction. We are excited about the opportunities that lie ahead and look forward to working closely with Upstream to achieve new heights together.”
The partnership between TADA and Upstream is poised to strengthen operations, leverage industry-leading practices, and harness cutting-edge technologies to provide unparalleled service experiences. The shared vision of both companies emphasizes a customer-centric approach, fostering long-term relationships built on trust and excellence.
About TADA:
Singapore’s 1st Zero-Commission Ride-hailing App
About Upstream BPO:
Upstream BPO Sdn. Bhd. is an Award-winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations.
Cyberjaya, Selangor Darul Ehsan
03-8683 5316
info@upstream.com.my
Press Release - Carrier
FOR IMMEDIATE RELEASE
Date: 21/June/2023
CARRIER and Upstream Sign Master Service Agreement, Elevating Service Levels and Enhancing Customer Experiences
CARRIER, is a world leader in high-technology heating, air-conditioning and refrigeration solutions, is
delighted to announce the successful signing of a Master Service Agreement (MSA) with Upstream, a
renowned BPO service provider. This significant milestone marks the beginning of a promising partnership
aimed at delivering enhanced services and superior customer experiences.
With the formalization of this agreement, CARRIER is confident in Upstream’s ability to elevate service levels
and drive innovation, enabling CARRIER to provide even greater value to its esteemed customer base. The
partnership seeks to combine the expertise and strengths of both companies to deliver exceptional results
and create a mutually beneficial working relationship.
“We are thrilled to have completed the signing of the Master Service Agreement with Upstream,” said
CARRIER.
“This collaboration signifies our commitment to delivering top-notch services and ensuring our
customers receive the highest level of satisfaction.
We are excited about the opportunities that lie ahead and
look forward to working closely with Upstream to achieve new heights together.”
The partnership between CARRIER and Upstream is poised to strengthen operations, leverage industryleading practices, and harness cutting-edge technologies to provide unparalleled service experiences. The
shared vision of both companies emphasizes a customer-centric approach, fostering long-term relationships
built on trust and excellence.
About CARRIER:
Carrier experts provide sustainable solutions, integrating energy-efficient products, building controls and
energy services for residential, commercial, retail, transport and food service customers. Carrier is part of
Carrier Global Corporation, a leading global provider of innovative HVAC, refrigeration, fire, security and
building automation technologies.
About Upstream BPO:
Upstream BPO Sdn. Bhd. is an Award-winning Business Process Outsourcing company, with the ability to
cater for diverse verticals with intelligent business operations.
Cyberjaya, Selangor Darul Ehsan
03-8683 5316
info@upstream.com.my
