Back office Support

 

Increase efficiency and achieve the highest service quality

We deploy our operations staff around various delivery centres to leverage expertise and best practice.

 

BACK OFFICE SUPPORT

Achieve the highest service quality

Back office support is a type of business process outsourcing (BPO) that provides services to an organization’s back-end operations. The term can refer to either the physical space where these services are provided or the employees who provide them. Recent years growth in this sector has been driven by companies’ need for cost-effective ways to manage their back-office operations, such as human resources, finance, and customer service.

 

Back office support is a type of business process outsourcing (BPO) that provides services to an organization’s back-end operations. The term can refer to either the physical space where these services are provided or the employees who provide them. Recent years growth in this sector has been driven by companies’ need for cost-effective ways to manage their back-office operations, such as human resources, finance, and customer service.

 

Contact us to know more how Upstream BPO can save operational cost

Tailored to Your Specific Requirements

 

Back-office operations are regular, essential tasks performed by all businesses that are administrative, monotonous, and required but may not be central to their value proposition. Although back office operations are not considered strategic, they are essential to business success. Back office functions may include compliance, operations support, records, clearance, finance, and IT services, among many others.

Back office support refers to office solutions that do not interact with customers. While these positions do not directly relate to customer service, they are responsible for streamlining and improving the customer experience (CX). After all, perfect data, clear and compelling content and well-designed websites all contribute to an improved customer experience.

 

Why Outsource Back-office Processes?

Back-office functions. Here are the major ones,

Focus on core operations Job carried out by professionals with domain expertise
Higher level of flexibility Access to state of the art technology and infrastructure Lowered costs
No hassle of staff acquisition and retention

Upstream BPO Group:

  • Our BPO Account Management team discusses best practices while developing novel solutions, enhancing productivity, addressing problems as they arise, identifying hurdles before they arise, and emphasizing continuous improvement.

Order Entry and Customer Service:

  • Upstream’s in-house staff works for your front office, interacting directly with boutique consumers, retail buyers, end consumers, distributors, and sales representatives while providing high-level customer service over the phone and via email.

Operating Systems and Accounting:

  • We give our clients access to cutting-edge web-based order management technology that is assignable as an e-commerce shopping cart or a powerful B2B order management tool with multiple features and functions.
  • Our accounting systems and trained personnel can manage your financial functions such as accounting system setup, banking relationship establishment, accounts payable and receivable, invoicing, statements, collections, factor management, and financial reporting.

Support in Multiple Language

  • 1500 + associates
  • 24/7 Coverage
  • 24 languages supported from multiple locations

100%

 

Flexible Pricing

Gain a significant business advantage by releasing resources dedicated to back-office tasks. Meanwhile, improve your core business functions and serve your customers better. Eventually, you will notice an improvement in your organization’s efficiency, productivity, and overall business management.

 

Back Office Support

Back office Support best practices from Upstream to get you back to business

Upstream provides a comprehensive suite of online back office work to meet the needs of all businesses. Our client base grows year after year. As a result, we decided to up the ante and introduce new ones. We have an extensive roster of satisfied clients who have relied on our office administration outsourcing services.

A wide range of outsourcing solutions is fully customizable and cost-effective, allowing you to provide personalized service to your clients. You can also be more creative with your financial resources. Because our outsourced staff is all highly educated and trained experts in various specialized and technical fields, you can trust us with your back office functions. Upstream invested in computer technologies and IT equipment, in addition to qualified employees, to provide efficient, excellent, and timely results to our international clients.

 

INVESTING IN NEW TECHNOLOGIES

Meeting demand for increased energy supplies

Global demand for energy is projected to grow by about 25 percent through 2040. To expand supplies — while increasing efficiency and mitigating emissions — an integrated set of solutions will be required.

That is why ExxonMobil is funding a broad portfolio of biofuels research programs for new energy sources. ExxonMobil is focused on advanced biofuels that do not compete with food or water supplies. Examples include algae, corn stover, switchgrass or methane emitted from microbial activity in landfills. Among many other benefits, algae can be used to manufacture biofuels similar in composition to today’s transportation fuels.

 

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