Upstream BPO delivers meaningful business outcomes and orchestrates exceptional experiences for our clients. Our ability to scale rapidly and provide tailored, industry-specific solutions across functions and geographies has enabled us to drive significant ROI for our clients through the years.
Industry-specific experience, including customer care, technical support, Inside Sales, Lead Generation, Appointment settings, Telemarketing, and inbound sales. We help our clients reduce costs, scale and drive revenue growth.
With vast years of experience across sectors, we leverage leading practices across many customer services solutions to help our clients accelerate business innovation.
Build the future of outsourcing with Upstream BPO, We build our teams based on the assessment of candidates’ competencies and their professional achievements.
Upstream BPO offers knowledgeable customer care round-the-clock, so you can ensure that your gamers have the best possible gaming experience.
All ticket types have been handled by our knowledgeable agents, including:
Our knowledgeable customer service representatives converse in players’ native tongues. Our mission is to become an extension of your internal staff and transform customer service from a cost center to a possible source of income. We are devoted to learning about your brand and corporate culture and spending time practicing with your items.
We can employ our unique quality control tool or QA products. Our QA analysts can examine a sample of the tickets created by our agents or the whole database, depending on your requirements. Quality assurance guarantees ongoing client pleasure. Moreover, it also assists in giving your product development team some helpful input.
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