Leading the charge in gaming innovation with
High-Performance Customer Support for E-Sports and Gaming
Upstream BPO offers knowledgeable customer care round-the-clock, so you can ensure that your gamers have the best possible gaming experience.
Discover the future of gaming today, with us at the forefront of the industry.
Reps with experience in gaming and e-sports
All ticket types have been handled by our knowledgeable agents, including:
- Support at both Tiers 1 and 2.
- Issues with games or gaming applications’ technical aspects.
- Redeeming rewards
detecting fraud and suspicious behaviour, among other things.
Partnerships and collaborations
We're Committed to Understanding Your Brand, Product, and Culture
Our knowledgeable customer service representatives converse in players’ native tongues. Our mission is to become an extension of your internal staff and transform customer service from a cost center to a possible source of income. We are devoted to learning about your brand and corporate culture and spending time practicing with your items.
Driving customer satisfaction and product innovation via quality assurance
We can employ our unique quality control tool or QA products. Our QA analysts can examine a sample of the tickets created by our agents or the whole database, depending on your requirements. Quality assurance guarantees ongoing client pleasure. Moreover, it also assists in giving your product development team some helpful input.