Telecommunications

Connecting your customers, connecting your business – Upstream BPO services make it happen

Deep multi industry experience, proven results

Upstream BPO is a proven leader in customer care, with deep experience across solutions, industries, and domains. Since its inception, Upstream BPO Customer Services has consistently maintained a client retention rate, delivering value for our clients and demonstrating our commitment to delivering exceptional outcomes. As a strategic partner and trusted advisor, we’ve retained a majority of our clients for over 5 years.

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Deep experience and proven results ​

Upstream BPO is a proven leader in customer care, with deep experience across solutions, industries, and domains.
Since its inception, Upstream BPO Customer Services have consistently maintained client retention rate, delivering value for our clients and demonstrating our commitment to delivering exceptional outcomes. As a strategic partner and trusted advisor, we’ve retained a majority of our clients for over 5 years.

As a BPO firm serving the telecommunications industry, we understand the importance of delivering fast and reliable services to our clients. Our team of trained professionals is equipped with the knowledge and expertise to handle various telecom-related processes such as customer service, technical support, network operations, and more.

Delivering Multichannel, Technology-driven Solutions

The advantages we provide to our telco partners include our capacity to adapt quickly to change, our multichannel capabilities, and our technological know-how. Excellent customer service frequently makes the difference between keeping and losing consumers in a highly competitive industry. We have been able to draw in and expand our clientele in this industry by comprehending this difficulty and guaranteeing that rapid change is managed and conveyed effectively.

Concentrate on your business, while We make your customer satisfied & happy

Unlock the full potential of your telecommunication business with our expert BPO services.

Boosting Customer Acquisition and Retention

We have a product acquisition and retention team that focuses on growing our client’s customer base and product and service up-selling and cross-selling. Furthermore, supporting high-volume transactional and sophisticated customer interactions.

Partnerships and collaborations​

We constantly look for new ideas. Our engineers and scientists collaborate with other companies and organizations to find ways to improve efficiency and help lower emissions for several modes of transportation.

Exceptional Customer Service, Scalable Solutions and Innovative Technology

We prioritize customer satisfaction and ensure that our team is trained to provide exceptional customer service. Our flexible and scalable services can help telecom companies manage their operations efficiently and cost-effectively. We leverage the latest technology and tools to optimize processes and improve overall productivity.

Transform Your Telecom Business with our Partnership

Partnering with us can help telecom companies enhance their services, reduce costs, and improve customer experience. Contact us today to learn more about how we can help your organization succeed in the highly competitive telecom industry.